Frequently Asked Questions

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What is Omaha Blue Wholesale?

Omaha Blue Wholesale is a platform that conducts auctions to sell recycled tech products, including Apple and PC Laptops, Enterprise Gear, and Mobile Devices to a curated list of buyers.

How do I participate in auctions on Omaha Blue Wholesale?

To participate in our auctions, you must first sign up and create an approved account. Once your account is approved, you can view lots available for purchase and place bids.

How long does it take to be approved?

Usually 24-72 hours after information is submitted. 

How are auction winners determined?

Auction winners are determined based on the highest bid placed. Once an auction ends, the highest bidder is declared the winner.

What happens after I win an auction?

If you win an auction, you will receive an email notification. Our customer service team will work with you to facilitate shipping arrangements as we do not handle shipping directly.

What is the response time for customer service inquiries?

Our customer service team operates from Monday to Friday, striving to respond to inquiries within a 24-hour window to address any questions or concerns you may have.

 What is the processing time for orders once purchased?

Orders are ready for shipping as soon as payment is received. The faster payment is sent, the faster we can release your order for shipment.

If I win an auction, when does my order ship?

As all shipping is handled by individual buyers, your order will be released when we confirm that payment has been received.

 What if I lose an auction I placed a bid for?

If you lose an auction, you will receive an email notification. You can continue to participate in other auctions to find the tech products you need.

What is the return policy for products purchased on Omaha Blue Wholesale?

If you encounter any issues within 30 days of receiving your order, please reach out to our customer service team. We will assist in facilitating domestic shipping and provide a return label if a return is warranted.

What is the refund policy for returned products?

Once the returned product is received and verified, we will initiate the refund process. Refunds will be processed in accordance with our refund policy.

Still need help?

Our support team is standing by! Get a reply within 24 hours from Monday to Friday.